- MAKE PEOPLE YOUR TOP PRIORITY
– Always put your people first in allocating your time and deciding on your agenda.
– Ask your team straight: Do I assign a sufficiently high priority to provide the support you need? - BE AN EXEMPLAR
– Set the best example with every little thing you do and say.
– Every little thing you do has a positive, negative, or neutral impact on your team’s motivation.
– Like a boss, you are an exemplar whether you like it or not. The question is: Do you exemplify the best? - GIVE CAUSE (ASPIRE)
– Take one little step today and clarify your team’s cause.
– Keep asking yourself and the team: “Why?” and “Why do we do this?” Use the word “because” to help you provide an answer. If you cannot believe in the answer and it does not align with your aspiration, then reconsider your work and your approach to it. - HIRE THE BEST
– The best people to hire are those who are motivated to be the best in their chosen field.
– When you hire second or third-rate people you lock yourself into performance troubles and you will waste time trying to extricate the company from all the problems that these laggards create. Poor performers are time wasters. They waste everyone’s time with the problems they cause.
– When it is time to fill the next job vacancy, apply the word “best” to the first step in the process and every step thereafter.
– Your company can only be as good as the people you recruit. - FIGHT TO PAY THE BEST
– If someone leaves your employ for better pay, you have failed. If you don’t pay the best, someone else will and you won’t be the best. - PERSONALIZE RELATIONSHIPS
– You cannot motivate your team unless you treat each individual as a human being. This means personalizing your relationship with each one.
– Every day take one little step toward building personal relationships with your team members, for example by taking an interest in what they do outside work. - LIBERATE PEOPLE WITH TRUST
– Remove the shackles and trust your people to get on and make all the necessary decisions.
– Trust is mutual. Before you can trust your team they have to trust you. - COMMUNICATE IMMEDIATELY
– Inform people about the way things are and tell them now. - INITIATE LEARNING
– Encourage learning, but don’t insist on training. - KNOW WHAT YOU WANT TO BE
Be true to what you want to be in everything you do with your team. - AGREE THE CONTRIBUTION TO BE MADE
– Avoid telling people what to think and what to do. Instead, agree on the contribution to be made.
– Ensure that each individual in your team has agreed on the specific contribution that they are going to deliver. - MEASURE WHAT IS IMPORTANT
– Clarify and simplify the performance lines (measures) for each team member.
– Work with your team to simplify measurement lines for each individual.
– Keep your measures simple, meaningful, and few in number. - DISAPPEAR
– Ensure that periodically you free yourself up from the workplace.
– When you go away it is essential that you ask your team not to call you except in a dire emergency. You will defeat the whole object of the exercise if your mobile vibrates every five minutes with team members consulting you on the minor problems of everyday operations.
– A team cannot remain permanently motivated when the boss is permanently around. - TELL STORIES
– We all learn from stories. Become a storyteller and listen to other people’s stories too.
– Start all team meetings with stories. Start each day with a story. The story doesn’t have to be about work but should be about what’s important to people (for example family, sport, vacations, weather, traffic, etc.). - CELEBRATE ANY SUCCESS
– To do the biz you need a culture of success and celebration. You can start today by celebrating yesterday’s success.
– Celebrating successes becomes a self-fulfilling prophecy. The more you look for successes to celebrate the more successes you will find— and thus the more success you will have.
– Go looking for at least one success a team member has enjoyed over the last week. Then crack open a bottle of champagne that you have personally purchased and celebrate with the team. - TOUCH YOUR TEAM
- CLEAN TOILETS, PUSH TROLLEYS AND SERVE CUSTOMERS
– Managers have to know what they are talking about and that means getting their hands dirty from time to time. - INSPIRE TEAM MEMBERS
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